Thank you for choosing trivorashop.com! We are committed to providing you with the best shopping experience. If you are not satisfied with your purchase, you may request a return and refund within 7 days of receiving your item. Please read our Return and Refund Policy carefully:
1. Refund Request Period
You may request a refund within 7 days of receiving your item. Requests received after 7 days will not be accepted.
2. Return Requirements
To ensure we can process your return request, please ensure the following conditions are met:
The item must be unused, undamaged, and in its original packaging.
Product tags and all accessories must be intact.
Please include proof of purchase (such as an invoice or order confirmation email) with your return.
3. Refund Process
Return Request: Please contact our customer service email at john.doe@example.com and provide your order number and reason for return.
Return Confirmation: Our customer service team will respond within 48 hours to confirm your return request and provide the return address.
Return Item: Please return your item to the address specified. We recommend using a tracked shipping method to ensure the safety of your return. Refund Processing: Once we receive the returned item and confirm it’s eligible for a refund, we’ll process your refund within 5 business days.
4. Refund Methods
Refunds will be made to the original payment method, including:
Credit or debit card
5. Shipping Costs
If the return is due to an error on our part (e.g., wrong item shipped, damaged item), we will cover the return shipping costs.
If the return is due to personal reasons (e.g., item not suitable, disliked, etc.), the return shipping costs will be borne by the customer.
6. After-Sales Service
For any questions regarding returns or refunds, please contact our customer service team:
Email: john.doe@trivorashop.com